Our pieces are handmade by local seamstresses. Therefore, we ask for a production time of up to 3 business days before shipping.
Need your piece by a specific date? Contact us via email at [email protected] or WhatsApp: +55 (48) 99120-7041 to arrange delivery.
SHIPPING POLICY
Orders placed on our website may be shipped via Correios (Brazilian postal service) to all regions of Brazil within 3 business days (dedicated to the production of the pieces) after payment confirmation from the responsible institution.
To check the shipping cost and estimated delivery time, select the items you wish to purchase and click “Add to Cart.” Then enter your zip code (CEP) — the cost and timeframe will be calculated automatically.
Please Note:
Delivery time = production time (3 business days) + shipping time (informed at checkout). This period begins after payment approval.
All orders are subject to data analysis and approval, which may delay payment confirmation.
The delivery estimate includes both internal processing time and shipping time by the carrier. Delays may occur.
DELIVERY TIME
The delivery time is composed of production time (3 business days) + shipping time (shown at checkout), and starts after payment confirmation.
Payment processing times vary by method:
Credit Card: 4 to 72 business hours.
Bank Deposit or Transfer: up to 4 business hours after the receipt is sent.
Bank Slip (Boleto): after payment clearance.
If you’re in a hurry, we suggest choosing Credit Card or Bank Transfer for quicker processing.
To schedule a delivery or inquire about special deadlines, please contact us via email or WhatsApp.
Deliveries are made Monday to Friday, from 8 a.m. to 6 p.m. In some zip code areas, deliveries may also occur on Saturdays. If the recipient is absent, if address/name confirmation is required, or if the package is held by the state tax authority (SEFAZ) for inspection, delivery will be paused.
ORDER NOT DELIVERED AS EXPECTED
The delivery address considered is the one selected during checkout. If the address is incorrect or incomplete, the package will be returned to KANDY BRASIL. The customer will be notified and charged a new shipping fee for reshipment.
If the order address needs to be updated, contact us within 3 business days of order confirmation. If the order has already been shipped, it must be returned before resending, and a new shipping fee will apply.
If the order is held for tax clearance, the customer must go to SEFAZ to resolve any pending dues and retrieve the package. If the customer refuses to retrieve it, KANDY BRASIL will not refund the order.
Delays can occur due to many factors. KANDY BRASIL will do its best to resolve them with our logistic partners. Customers may cancel their orders and request a refund at any time by emailing [email protected]. However, they waive the right to future legal claims regarding delivery delays.
DAMAGED PACKAGE DURING SHIPPING
If the package arrives visibly damaged or unidentifiable as a KANDY BRASIL shipment, refuse to accept it so it can be returned. If damage is confirmed, a new product will be sent at no additional cost.
If a damaged or suspicious package is accepted by the customer or someone on their behalf (e.g., doorman, neighbor), we cannot issue refunds or replacements.
INCORRECT ITEMS IN ORDER
If the contents of your order do not match what you purchased, contact us within 48 hours of receiving the package at [email protected]. We’ll review the case and respond within 5 business days. Complaints submitted more than 48 hours after delivery will not be accepted.
ORDER CANCELLATION & REFUNDS
Only the value of the products will be refunded. Shipping fees (including return shipping) will not be refunded, as they are charged at the time of dispatch.
RECEIVING YOUR ORDER
Anyone present at the delivery address (including doormen, receptionists, and others) may be considered the recipient. KANDY BRASIL is not responsible for packages lost within the delivery location (e.g., inside a building or condo). It is the customer's responsibility to choose a reliable delivery address.
UNFORESEEN SHIPPING ISSUES
Due to logistic or operational issues, we may be unable to meet the estimated delivery time. If this happens, we will inform the customer and offer an updated timeline, exchange, or full refund with no additional costs.
CONTACT US
For more information, questions, or complaints, please contact us at:
KANDY BRASIL
Rua Deputado Antônio Edu Vieira, 620
Florianópolis, SC, 88040002, Brazil
Email: [email protected]
Phone: +55 (48) 99120-7041
